Help Center
Find answers to common questions and learn how to get the most out of OverQualified
Frequently Asked Questions
Getting Started
Yes. Building and downloading your CV is free, and every new account gets 1,000 points to try the AI tools. When they run out, you buy a points pack. No subscription.
Open the Builder, fill in your details, experience, education and skills, pick a template, then preview and download. If you already have a CV, upload it during onboarding and the fields are filled for you.
How well the document is written and structured: impact of your bullet points, ATS compatibility, section structure and language. It rates the CV, not you. A separate level-fit check tells you how the CV reads for Junior, Mid or Senior roles.
Every template exports clean, single-column, text-based PDFs that ATS software can parse. The analysis flags anything that would block parsing, such as tables, images in place of text or missing section headings.
Yes. The interface, the analysis and the PDF export all support Arabic, including right-to-left layout and correct letter shaping in the generated PDF.
Templates
PDF and Word. The PDF is text-based, so applicant tracking systems can read it.
Yes. Your content is stored separately from the template, so you can switch at any time without retyping anything.
Billing & Pro
Points you buy never expire. Free points are topped up to 200 at the start of every month if your balance is lower.
Points are what you spend on AI actions, like analysing a CV, matching it to a job or practising an interview. You choose how to spend them. The table above shows what each action costs.
1,000 points when you sign up. After that, every month we top your balance up to 200 points if it is lower.
No. Points are taken only when the action works. Repeating the same check on the same CV and job uses the saved result and costs nothing.
Build and edit your CV, upload it or import it from LinkedIn, and download it as PDF or Word with no watermark. Your first CV score is free even without an account.
With InstaPay, a bank card (Visa, Mastercard or Meeza), Vodafone Cash or another mobile wallet. Your points are added as soon as the payment goes through.
Yes, under the conditions in our refund policy. You can request it from Settings > Points.
Account & Security
Your CVs and profile are stored so you can come back to them. They are never sold or shared with employers. You can delete your account and everything in it from Settings at any time.
Yes. Settings > Profile changes your name (once every 30 days); Settings > Password updates your password (once every 7 days). Google sign-in accounts manage their password through Google.
Settings > Profile, click the camera icon on your avatar. You can remove it from the same place.
Settings > Profile, scroll down, click Delete account. This is permanent and removes all your data including saved CVs.
Still need help?
Contact our support team and we'll get back to you as soon as possible.