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One inbox, read by the people who build the product. Most messages get a reply the same day, all of them within two working days.
What to include
Something broke
Tell us the page you were on, what you clicked, and what you expected. A screenshot helps more than a long description.
Payments and plans
Include the email on your account and what you were trying to buy. We usually reply within 24 hours.
Questions about a score
Attach the CV you analyzed and the role you were targeting so we can look at the same document you did.